الشحن

SHIPPING POLICY

Wafra Living

We want your order to reach you as smoothly as possible. Please read below for details on processing times, shipping rates, and delivery across the UAE and beyond.

1. ORDER PROCESSING TIME

- Orders are processed within 4–5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales or high-demand periods, processing may take slightly longer — we'll notify you if there's a delay.

2. SHIPPING TIMES

United Arab Emirates: [Insert e.g. 3–7 business days]

Delivery times are estimates and start from the date of shipping, not the order date. Delays due to customs, weather, or courier issues are outside our control, though we'll always try to keep you updated.

3. SHIPPING RATES

- Free shipping on orders over  AED 150
- Standard shipping fee: [ AED 15–25] for orders below the free shipping threshold
- Shipping costs (if any) are calculated and displayed at checkout before payment

4. ORDER TRACKING

Once your order ships, you'll receive a confirmation email/SMS with a tracking number and link. Please allow 24–48 hours for tracking information to update after dispatch.

5. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

For orders shipped outside the UAE, the recipient may be responsible for customs duties, import taxes, or fees charged by the destination country. These charges are not included in your order total and are the customer's responsibility.

6. INCORRECT ADDRESS

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error, contact us immediately at [insert support email] — we can only